The dental team approach is the future of oral healthcare provision. Team members must have shared goals, understand their roles and responsibilities and must react to situations as a team. This book promotes the adoption of the team approach so important in modern oral healthcare provision.

Contens
Putting the patient first
Chapter 01: Changing society: moving with the times
Chapter 02: Understanding and respect: caring for patients with special needs
Chapter 03: Patient interaction: engendering trust and confidence
Chapter 04: Handling patient complaints: negative to positive outcomes
Chapter 05: Making the working environment safe

Culture of the workplace
Chapter 06: The workplace
Chapter 07: Team roles and responsibilities
Chapter 08: Efficiency and effectiveness
Chapter 09: Stress avoidance
Chapter 10: Handling disputes
Chapter 11: Companies and commerce
Chapter 12: Working with company representitives

Professionalism?
Chapter 13: What is professionalism?
Chapter 14: Confidentiality, consent and recording keeping
Chapter 15: Observing regulations
Chapter 16: Keeping up to date