This book focuses on major communication challenges in clinical practice—that is, communicating effectively with anxious, "difficult", or dissatisfied patients; communicating and integrating preventive and oral health messages and education in primary dental care; and finding ways to improve patient care without adding to the stress of frontline clinical practice. Implementing the strategies devised by these international experts can dramatically improve the success of any dental practice.

Contents
Chapter 1. Introduction
Chapter 2. Basic Communication Skills
Chapter 3. Advanced Communication Skills
Chapter 4. Communicating in Special Dental Situations
Chapter 5. Understanding and Finding Solutions: The Dentally Anxious Patient
Chapter 6. Understanding and Finding Solutions: The "Difficult" and Dissatisfied Patient
Chapter 7. Preventive Health Principles for Dental Practice
Chapter 8. Integrating Oral Health Education into Primary Dental Care
Chapter 9. Communication, Stress and Improved Patient Care
Index

"The book is easy to read and through the 9 chapters will cover basic and advanced communication skills with chapters on treating the dentally anxious and on preventing complaints, ending with a list of those things which stress us the most and ways of removing tensions within your working life."
The GDP (August 2008)

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